I have waited a little time before writing, I needed time to adjust after a very difficult and trying five years. I wanted to thank you for the way you personally helped me through that time, especially the most critical stages. You were always patient and kind in your understanding. Most of all you always helped me understand at length when I needed that. I can honestly say that it was the person you are at the end of the phone, other than your professional capacity that helped keep me calm and reassured.